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1. Introduction
Welcome to Muskan Digital.
These Terms and Conditions ("Terms") govern your access to and use of Muskan Digital's websites, software applications, SaaS platforms, APIs, mobile applications, cloud services, and related products and services.
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you should discontinue using our Services.
2. Company Information
Company Name
Muskan Digital
Corporate Website
https://muskan-bd.com
Technology & SaaS Platform
https://muskandigitech.com
3. Services
Muskan Digital provides professional technology services including:
- Enterprise Resource Planning (ERP)
- Hospital Information System (HIS)
- Laboratory Information System (LIS)
- Pharmacy Management System
- Customer Relationship Management (CRM)
- SaaS Applications
- Software Development
- API Integration
- Mobile Applications
- Cloud Solutions
- Digital Marketing
- Business Automation
- Technical Consulting
4. Eligibility
You must have the legal authority to enter into a binding agreement to use our Services.
If you use our Services on behalf of an organization, you confirm that you are authorized to bind that organization to these Terms.
5. User Accounts
You are responsible for:
- Maintaining the confidentiality of your account credentials.
- Providing accurate and up-to-date information.
- Preventing unauthorized access to your account.
- All activities conducted through your account.
6. Acceptable Use
You agree not to:
- Use the Services for unlawful purposes.
- Attempt unauthorized access to any system or data.
- Distribute malware, viruses, or harmful code.
- Reverse engineer or modify our software without authorization.
- Infringe the intellectual property rights of others.
- Interfere with the availability or security of our Services.
7. Third-Party Integrations
Our Services may integrate with third-party platforms, including:
- Meta Platforms
- WhatsApp Business Platform
- Microsoft
- Payment Gateways
- SMS Gateway Providers
Use of these integrations is subject to the applicable third-party terms and policies.
8. Subscription, Fees and Payments
Certain Services are provided on a subscription or contractual basis.
Clients agree to pay all applicable implementation fees, subscription charges, maintenance fees, and other agreed service charges.
Failure to make timely payments may result in suspension or termination of Services.
9. Intellectual Property
All software, source code, APIs, documentation, trademarks, logos, designs, user interfaces, and other intellectual property associated with Muskan Digital remain the exclusive property of Muskan Digital unless otherwise agreed in writing.
No ownership rights are transferred to users.
10. Data Protection
Your use of our Services is also governed by our Privacy Policy.
Where applicable, we process customer information in accordance with our Privacy Policy and applicable data protection laws.
11. Service Availability
We strive to provide reliable and uninterrupted Services. However, we do not guarantee that our Services will always be available without interruption.
Scheduled maintenance, upgrades, or unforeseen technical issues may temporarily affect service availability.
12. Limitation of Liability
To the maximum extent permitted by law, Muskan Digital shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our Services.
Our total liability shall not exceed the amount paid by the customer for the applicable Services, unless otherwise required by law.
13. Suspension and Termination
We reserve the right to suspend or terminate access to our Services if:
- These Terms are violated.
- Fraudulent or illegal activities are detected.
- Required payments remain outstanding.
- Continued access poses a security or legal risk.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.
Any disputes shall be subject to the jurisdiction of the competent courts of Bangladesh.
15. Changes to These Terms
Muskan Digital may update these Terms from time to time.
The latest version will always be published on our official websites.
Your continued use of the Services after any updates constitutes acceptance of the revised Terms.
16. Contact Information
Muskan Digital
Corporate Website
https://muskan-bd.com
Technology & SaaS Platform
https://muskandigitech.com
Business & General Inquiries
info@muskan-bd.com
Customer Support
support@muskandigitech.com
Sales & Marketing
morsalin@muskandigitech.com
Privacy & Data Protection
privacy@muskan-bd.com
Legal & Compliance
legal@muskan-bd.com
Security & Vulnerability Reports
security@muskan-bd.com
Phone
Hotline
+880 1805-050900
Customer Support
+880 1805-050899
Sales & Marketing
+880 1974-588686
Registered Office
Road: 27/KA, Plot: 01 (4C, Lift-04)
Rupnagar Commercial Area (C/A)
Mirpur, Dhaka-1216
Bangladesh
© 2026 Muskan Digital. All Rights Reserved.
Document Classification: Public
Document ID: MD-LGL-TOS-001
Version: 1.0 (Final Release), Date: 01-07-2026
Approval Status: Released for Production Use
