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Privacy Policy
1. Introduction
Welcome to Muskan Digital ("Muskan Digital", "Company", "we", "our", or "us").
Muskan Digital is a Bangladesh-based technology company providing Enterprise Software Development, Enterprise Resource Planning (ERP), Hospital Information Systems (HIS), Laboratory Information Systems (LIS), Customer Relationship Management (CRM), Software as a Service (SaaS), Cloud Solutions, Mobile Applications, API Integrations, Artificial Intelligence (AI) Solutions, Business Automation, Digital Marketing, and Information Technology Consulting Services.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information obtained through our websites, cloud platforms, software applications, APIs, mobile applications, customer portals, and other digital services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2. Company Information
Company Name
Muskan Digital
Corporate Website
Technology & SaaS Platform
Business & General Inquiries
Customer Support
Sales & Marketing
3. Scope
This Privacy Policy applies to all products and services provided by Muskan Digital, including but not limited to:
- Enterprise Resource Planning (ERP)
- Hospital Information System (HIS)
- Laboratory Information System (LIS)
- Pharmacy Management System
- CRM Platform
- SaaS Applications
- Mobile Applications
- Web Applications
- APIs
- Cloud Services
- Customer Portal
- Digital Marketing Services
- Software Development Services
4. Information We Collect
Depending on the services you use, we may collect the following categories of information.
Personal Information
- Full Name
- Organization Name
- Job Title
- Email Address
- Mobile Number
- Business Address
- Account Credentials
- Profile Information
Business Information
- Company Details
- Trade License Information
- Tax Information
- Billing Information
- Subscription Details
- Contract Information
Technical Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Session Information
- Login History
- Cookies
- Analytics Information
- Error Logs
- Security Logs
Third-Party Platform Data
Upon receiving proper authorization from our clients, we may access limited information from supported third-party services, including:
- Meta Business Portfolio
- Facebook Pages
- Facebook Login
- Facebook Lead Ads
- Messenger
- Instagram Professional Accounts
- WhatsApp Business Platform
- Meta Marketing API
- Meta Conversions API
- Google Services
- Microsoft Services
- SMS Gateway Providers
- Payment Gateway Providers
We access only the information required to deliver the requested services.
5. How We Use Information
We use collected information to:
- Provide our Services
- Create customer accounts
- Manage subscriptions
- Deliver ERP services
- Operate SaaS platforms
- Integrate third-party APIs
- Synchronize CRM data
- Automate business workflows
- Provide customer support
- Improve product quality
- Generate reports and analytics
- Protect system security
- Detect fraud
- Meet contractual obligations
- Comply with applicable laws
6. Meta Platform Data
Muskan Digital accesses Meta Platform Data only after receiving explicit authorization from the respective business owner.
Platform Data may be used solely for:
- CRM Synchronization
- Lead Management
- Messenger Integration
- Facebook Login
- Campaign Reporting
- Advertising Analytics
- Marketing Automation
- Business Intelligence
- Customer Communication
Muskan Digital does not:
- Sell Platform Data
- Rent Platform Data
- Transfer Platform Data to unauthorized third parties
- Use Platform Data for unrelated advertising purposes
Each customer may access only the Meta assets that they have authorized.
7. Legal Basis for Processing
Where applicable, we process information based on:
- User Consent
- Client Authorization
- Contractual Obligations
- Legitimate Business Interests
- Legal and Regulatory Requirements
8. Information Sharing
Information may be shared only with:
- Authorized Employees
- Approved Technology Partners
- Cloud Infrastructure Providers
- Payment Service Providers
- SMS Gateway Providers
- Government Authorities where legally required
We never sell personal information.
9. International Data Transfers
Depending on the services used, data may be processed or stored using secure cloud infrastructure located in different jurisdictions.
Where international transfers occur, we implement appropriate safeguards to protect personal information.
10. Data Security
Muskan Digital implements industry-recognized security controls, including:
- HTTPS / SSL Encryption
- Secure Cloud Infrastructure
- Multi-Factor Authentication (where available)
- Role-Based Access Control (RBAC)
- Database Encryption
- Audit Logging
- Continuous Monitoring
- Backup & Disaster Recovery
- Secure Development Practices
Although we implement appropriate safeguards, no technology can guarantee absolute security.
11. Data Retention
Information is retained only for as long as necessary to:
- Deliver contracted services
- Maintain customer accounts
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When retention is no longer required, information will be securely deleted or anonymized unless otherwise required by law.
12. Cookies
Our websites may use cookies and similar technologies to:
- Authenticate users
- Improve performance
- Remember preferences
- Analyze website traffic
- Enhance security
- Improve user experience
Users may disable cookies through their browser settings; however, certain features may not function correctly.
13. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Delete personal information
- Withdraw consent
- Restrict processing
- Request data portability
- Object to specific processing activities
Requests may be submitted using the contact information below.
14. Third-Party Services
Our Services may integrate with third-party providers, including:
- Meta Platforms
- WhatsApp Business Platform
- Microsoft
- Payment Gateway Providers
- SMS Gateway Providers
- Cloud Hosting Providers
These services operate under their own privacy policies and terms.
15. Children's Privacy
Our Services are designed primarily for businesses and organizations.
We do not knowingly collect personal information from children without appropriate legal authorization.
16. Intellectual Property
All software, APIs, documentation, source code, trademarks, logos, designs, and related intellectual property remain the exclusive property of Muskan Digital unless otherwise agreed in writing.
17. Policy Updates
We may revise this Privacy Policy periodically to reflect legal, operational, or technological changes.
The latest version will always be available on our official websites.
Continued use of our Services after updates become effective constitutes acceptance of the revised Privacy Policy.
18. Contact Us
Muskan Digital
Corporate Website
Technology & SaaS Platform
Business & General Inquiries
info@muskan-bd.com
Customer Support
support@muskandigitech.com
Sales & Marketing
morsalin@muskandigitech.com
Privacy & Data Protection
privacy@muskan-bd.com
Legal & Compliance
legal@muskan-bd.com
Security & Vulnerability Reports
security@muskan-bd.com
Phone
Hotline
+880 1805-050900
Customer Support
+880 1805-050899
Sales & Marketing
+880 1974-588686
Registered Office
Muskan Digital
Road: 27/KA, Plot: 01 (4C, Lift-04)
Rupnagar Commercial Area (C/A)
Mirpur, Dhaka-1216
Bangladesh
Business Hours
Saturday – Thursday
09:00 AM – 06:00 PM (Bangladesh Standard Time)
Friday
Closed (Emergency support may be available for customers covered under an active Service Level Agreement (SLA).)
19. Compliance Statement
This Privacy Policy has been prepared in accordance with recognized privacy and security best practices to support compliance with applicable laws and contractual obligations. It is designed to support integrations with platforms and services including Meta Platforms, WhatsApp Business Platform, Google, Microsoft, and other authorized third-party technologies.
Organizations using Muskan Digital products and services remain responsible for complying with the laws, regulations, and industry requirements applicable to their own operations.
© 2026 Muskan Digital. All Rights Reserved.
Document Classification: Public
Document ID: MD-LGL-PP-001
Version: 1.0 (Final Release), Date: 01-07-2026
Approval Status: Released for Production Use
